GUNG HO!^®

Thousands of uninspired employees trudge to work every day and their lack of enthusiasm often dooms their companies to failure. The Gung Ho!® workshop is a compelling process that enables organizations to create an employee community that understands how their work is worthwhile, has control of achieving their goals, and celebrates their accomplishments.

This workshop, based on the best-selling book Gung Ho! by ken Blanchard and Sheldon Bowles, provides leaders with the knowledge, skills, and motivation to build a Gung Ho! organization. The principles and action planning are taught through using case studies, small and large group interaction, and discussion. Participants develop their own action plans for each principle and present them to a small group for refinement and feedback. This highly interactive workshop will help you put Gung Ho! principles to work–for you, your work groups, your organization, your family, and your community.

Competencies Addressed
Created by Ken Blanchard, Sheldon Bowles, and Blanchard Consulting Partners Garry Demarest, Chris Edmonds, and Bob Glaser, the Gung Ho! process and program has helped hundreds of leaders and managers to:

• Learn the elements of the Gung Ho! Principles.
• Discover their team's Gung Ho! Quotient.
• Clarify their personal purpose and values, and explore alignment with their organization.
• Understand how to develop their team members.
• Provide praise and encouragement linked to declared goals.
• Learn how to build a Gung Ho! Culture.
• Develop an action plan for making Gung Ho! a reality within their leadership sphere of influence.

WHO SHOULD ATTEND:
Plant managers, department heads, division managers, middle managers, and anyone who has the desire to Gung Ho! their sphere of influence within their organization.

ONE MINUTE MANAGER ^tm

Competencies Addressed
During this training program the goal is to learn the three secrets of a One-Minute Manager. The concepts will help you learn how to accomplish greater results in less time. Will learn the following timeless secrets of management:

• How to use One Minute Goal Setting
• How to give One Minute Praisings
• How to handle One Minute Reprimands.

In order to accomplish more, with fewer resources, in real time, organizations need strong, yet flexible leaders. They need leadership principles that are understood and practiced by every member of the organization, and a flexible approach to developing leadership.

Situational Leadership® is the most comprehensive and up-to-date, yet practical, method of effectively managing and developing people, time, and resources in the world. It is a model and a set of tools for opening up communication and helping others develop self - reliance. It is designed to increase the frequency and quality of conversations between managers and the people they work with about performance and development so that competence is developed, commitment is gained, and talented individuals are retained. This workshop teaches managers how to identify the needs of their employees and then tailor their management style to each situation.

Competencies Addressed

• Compare your perception of your leadership style with that of your boss, colleagues, and direct reports.
• Learn how to develop competent and committed employees by diagnosing their development level, then managing with the appropriate leadership styles.
• Learn how to reach agreements with others about how much direction and support they need from you to reach their goals.
• Use case studies, games, instruments, and videotaped situations to apply the real life situations.

Who Should Attend:

• Individuals in leadership roles who want to increase their effectiveness
• Executives and senior level managers
• Mid - level or new managers or supervisors.

What Participants are Saying:
"Enthusiastic Instructors and Participants. The class exercises and engaging participation reinforced the concepts in a way that hits close to home".

- Emily Anaya, Visteon Automotive Systems, Ford Motor Co. "I came away feeling that I have gained a lot of insight into the relationship of people in general, instead of just for the workplace"

- John Bolte, Hitachi Medical Systems of America. "Great activities and discussions. Trainers were very knowledgeable and provided numerous opportunities to discuss and practice the concepts"
- Kendra Stark, Bayer Corporation.

RAVING FANS ^®

Whatever your business, your core product is service. People will remember a great product or great service, but they will remember poor service even more. Customer satisfaction is a make-it-or-break-it fact of business life, and only employees who have the authority and knowhow to solve customers' problems on the spot can achieve it.

Based on the best-selling book by Ken Blanchard and Sheldon Bowles, this session revs up commitment to customer loyality with a commonsense approach based on three secrets.

• First, decide what you want
• Second, discover what the customer wants.
• Third, deliver the vision plus one percent.

Participants explore ways to differentiate their organization from the competition and to pinpoint the critical details that can make or break the customer's experience. They'll truly understand that just satisfying the customer isn't good enough. You need to create Raving Fans!

Competencies Addressed

• Discover the three secrets for creating Raving Fans service throughout your organization.
• Learn the role that service plays in the overall success of your organization.
• Learn the process for creating a customer loyalty vision for your job and align corporate, department, and individual goals to support that vision.
• Learn the importance of putting support systems in place in order to maintain consistent levels of service in your organization.

WHALE DONE ^TM

The Power of Positive Relationships
What in the world does the training of killer whales have to do with motivating, developing and managing people?
More than you think! Both whales and humans perform better when you accentuate the positive. See how using the techniques of animal trainers – specifically those responsible for the killer whales of SeaWorld–can supercharge your effectiveness at work and at home.

Whale Done! highlights how catching people doing things right and redirecting negative behaviour are some of the best tools to increase productivity, build trust, create high commitment and motivation, retain your best workers, promote positive customer relationships and sustain your competitive advantage.

In this interactive one day Public Workshop, Whale Done! The Power of Positive Relationships Workshop author Cathy Huett will equip you with tools for increasing productivity, building trust, creating high commitment and motivation, retaining your best workers, promoting positive customer relationships, and sustaining your competitive advantage. Catching people doing things right and redirecting negative behaviour are some of the best tools in building effective relationships.

The participant package for the Public Workshop includes the 50 page Whale Done! participant workbook that includes a relationship reflection, introspective reflection, partner discussions, skill practice, provocative questioning, immediate recovery steps including the One Minute Apology, future action planning, humor, stories, music and video examples using the Whale Done! films and the best-selling book, Whale Done!

Competencies Addressed

• To assess how effective you are in using techniques that build positive, productive relationships professionally and personally.
• To learn techniques for reinforcing positive behavior and redirecting negative behaviour
• To discover the ABCs of Performance Management
• To examine how people, experiences, and events in the past can activate behavior
• To create your own action plan to further develop productive, positive relationships
• To examine commonly held beliefs that affect performance
• To learn the three keys to building positive relationships
• To understand that trust is essential to build positive relationships

Who Should Attend?

• Individuals who want to promote positive personal and professional relationships
• Managers and supervisors who want to build trust and create high commitment, motivation, and productivity within the workforce
• Frontline employees who want to take more responsibility for their own development

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