Organizational Diagnostic Studies (Business Process Reengineering)
We specialize in diagnosing & reviewing the Organization Culture, Structure, Policies, Systems & Procedures, Business Plans & Objectives, Customer Expectations & the Business Environment. This helps us to determine your new Corporate Vision, Mission & Values through defining physical & people requirements, culture change, customer service initiatives, business development, technology change and other such strategies.

Personnel & Administration Manual
Evolving Comprehensive Personnel & Administration Systems, Policies & Procedures that highlight latest international & regional HR practices as relevant to the organization.

Recruitment & Selection Handbook
Develop Handbooks that would serve as a guide to all Line Managers on objective interviewing techniques & selection methods to ensure selection of the "Right Person for the Right Job".

Staff Handbook
Develop Staff Handbook based on the Personnel Manual; briefly highlighting personnel policies & procedures that would determine the terms & conditions of employment. This Handbook helps to serve as a "Ready Reckoner" not only for Line Managers but also Staff & provides clear guidelines on personnel matter.

Rationalized Compensation & Benefits Structure
Establishing a Fair & Competitive Compensation & Benefits Structure for similar skilled persons, based on Industry & Market trends. This is determined through a Compensation Survey; identifying benchmark jobs & comparing them with other similar jobs in similar businesses in terms of their job role, profile, grade & compensation.

Job Analysis & Job Evaluation
Evolving clear, written Job Descriptions & Job Specifications for all job positions. Evaluating relative worth of jobs using modified Hay approach & establishing proper classification of job positions in various grades.

Manpower Planning
Forecasting manpower requirements, reviewing current manpower resources & their utilization and Planning accordingly, the process of recruitment, selection, training, development, to ensure that you have the right number & quality of staff placed in the right jobs for which they are most suited.

Performance Management System
We develop Scientific & Objective Performance Management Systems which entail evolving objective performance standards to measure current performance against clearly defined job targets as also assessing the potential of employees at various levels to enable important decisions on employee development, rewards, promotions & career development. Depending on your needs & current appraisal methods, we advocate simple to more complex appraisal techniques such as Management by Objectives, 3600 Feedback & the newest technique of the Balanced Scorecard. Using Balanced Scorecard helps you move away from just pure financials to other perspectives critical for business development.

Organizational Climate & Attitude Survey
As part of diagnosing Organization Culture, we administer Organizational Climate & Attitude Surveys to assess employees' perceptions & views of work place issues as also morale / motivation levels. This helps to evolve & plan change initiatives for the future, based on the collective opinion of the employees.

Psychometric Assessment
We administer Psychometric Tests for objective assessment of personality traits & competencies to help in drawing career plans, succession plans, staff training & development, selection & placement. Some of the more common tests we use include DAYB, 16PF & MBTI.

Competency Profiling
We specialize in profiling core competencies for different job roles & link these competencies to business needs. Further, a realistic inventory of competencies is done to identify competency gaps both on the organizational & individual front.

Omanisation & Career Plan
We provide practical HR solutions to ensure selection & retention of right Omanis through developing a well planned Training Strategy, Individual Career Plans & assessment of Performance / Potential.

Training Needs Analysis
Assessing individual training needs of employees based on personal profile, job requirements, performance appraisal & business objectives. Developing & implementing a dynamic training & development strategy to up skill employees at all levels. Through the TNA exercise, we assist in formulating your Corporate Training Vision & Plan.

Marketing
As part of assessing customer satisfaction levels & service standards, we conduct Customer Service Training, Set Service Standards, do Mystery Shopping, Carry out Customer Surveys, Marketing Research & Analysis, thereby enabling you to deliver exceptional standards of service & satisfaction to your customers.